[vc_row][vc_column width=”1/4″][vc_column_text]HELP TOPICS
We shall protect your secret identity. Pinkdreams assures you the security of all personal information given at the time of purchase or any other instance that private information is required. The information you provide is used only to better serve you and provide a safe and satisfactory way of contacting you.
We accept returns and exchanges of any item in it’s original condition. Please refer to Orders the page for more information.
All orders are shipped within 48 hours and handled by GIG Logistics. The Cost of Delivery is dependent on your location. Please refer to our page for more information.
Orders placed by you on the website gopinkdreams.com (the “Website”) for the products offered by us through the website are only an offer to conclude a sales contract. The sales contract is entered into upon the confirmation of the order by e-mail by us to you.
You are the individual or individuals placing the order (‘you’, ‘your’). You must be 18 years or over to enter into a contract with us by placing an order with us, you confirm that you are 18 years or over.
If you are not yet 18, you agree that you have obtained the bill payer’s permission to enter in to a contract with us.
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither party will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please carefully check your order at each page of the order process.
After you have placed an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.
If we are unable to verify the delivery or payment information you have supplied we may restrict delivery to the address to which your credit or debit card is registered.
We accept most credit/debit cards (Visa, MasterCard, Verve). We also accept payments through Remita.
Your credit card or other account detailed at above will be debited when you click on the “confirm” button.
Any credit card used for payment must be in the name of the person ordering and the same card must be carried at the time of delivery – it may be required for verification and obtaining signature on a credit card charge form for delivery.
All payments are processed through third party payment gateways using Remita. We do not store credit card details nor do we share customer details with any 3rd parties.
Deliveries are made to the delivery address given at time of order. Customer accepts full responsibility for ensuring accuracy of information provided.
You accept and agree that we will not be held liable for deliveries that are delayed.
You accept and agree that we will not be held liable for deliveries that go missing. However we will make like for like replacements if a delivery goes missing due to the fault of a 3rd party (i.e. courier) after a sufficient time period has elapsed and after you agree to assist us in any subsequent investigations for compensation from said 3rd party.
We do not deliver to hotel addresses.